Return Policy

Customer service is our primary concern. Refunds will be issued for unused, full-priced merchandise with original tags returned within 14 days of delivery receipt. Refunds are given in the form of the original payment. We are also happy to exchange items as noted by customer on enclosed Packing List (based on availability). Always feel free to contact us at shop@colesport.com with any questions or to expedite an exchange.

NO RETURNS ON SALE ITEMS. ALL SALES FINAL.

To ensure prompt refund or exchange please include the shipment’s original packing list or provide us with the following information:
Name on the order
Order ID#
Name of the item you wish to return
Reason for return

Ship Returns via UPS or FedEx (preferred) to:
Cole Sport Online Store
1615 Park Ave
Park City, UT 84060

Ship Returns via USPS to:
Cole Sport Online Store
PO Box 3509
Park City, UT 84060

Order Fulfillment:

Due to the unique nature of our offering, quantities are extremely limited. In rare cases, items are purchased from our retail floor before we can physically obtain them to fulfill online sales. Please accept our deepest apology for this inconvenience.

At Cole Sport we are very proud of our customer service and hate to disappoint our customers in any way. In the event that we are unable to fulfill an order, we apologize for not living up to your expectations in this instance, but thank you for enduring our growing pains into the world of online sales. We hope that you will give us another chance to prove ourselves in the future.

Please let us know if we can assist you further with our online selection or expanded offering from our retail stores.

Thank you,
Cole Sport